Shopify
Maintenance
Services
by Avada Commerce
Do you still think that supporting and maintaining a Shopify store requires a huge amount of your time and resources?
Not at all! Our Shopify maintenance experts handle all the technical challenges to keep your website stays active and high-performing as new.
Only from $399/month
Why regular Shopify maintenance is essential?
Security enhancements
Regular updates and maintenance protect your store from vulnerabilities and potential cyber threats.
Performance optimization
Ongoing maintenance helps keep your site running smoothly, ensuring faster loading times and better overall performance.
Bug fixes and error prevention
Addressing issues early prevents major disruptions or downtime, ensuring a seamless shopping experience for customers.
SEO maintenance
Keeping up with Shopify updates ensures compliance with search engine algorithm changes, maintaining or improving your store's SEO ranking.
Feature updates
Regular maintenance ensures that your store has the latest features, apps, and integrations to enhance functionality.
Improved user experience
Routine checks help optimize your store's layout, usability, and navigation, increasing customer satisfaction and retention.
What are Shopify maintenance services?
Shopify maintenance services are plans created by Shopify experts to help business owners upkeep their website performance. Typically, Shopify support and maintenance services are customized solutions specific to each requirement.
As a business owner, you might not have enough time and the right technical expertise to look after your Shopify website. That’s where Shopify support and maintenance services come in handy!
Here's what you'll get with Shopify maintenance packages:
What’s included in Shopify maintenance package?
Our comprehensive Shopify store maintenance package ensures your online store remains secure, up-to-date, and performing at its best. Here's what we offer:
Swiftly fix bugs & resolve issues
Our team will act quickly to diagnose and fix any bugs or issues that arise. From minor glitches to more complex technical problems, we ensure your store runs seamlessly with minimal downtime.
Conduct regular malware scans & removal
Mageplaza will routinely scan your store for malware and other malicious threats. If we detect any, we’ll immediately remove them and secure your store from future risks.
Schedule and manage regular backups
We will automatically schedule regular backups of your store’s data, ensuring that everything from products to customer data is securely stored and easily recoverable if needed.
Implement feature updates
We also add new features, plugins, or apps based on the store’s growing needs (e.g., payment methods and new checkout processes).
Shopify maintenance packages by Mageplaza
Standard
Everything in Standard:
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Shopify third-party app installation/uninstallation & configuration
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Shopify theme customization
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Shopify theme updates
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Bug solving
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Content & store template updates
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Frequent data backups
Premium
Everything in Standard, plus:
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Shopify app development/update
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Shopify performance optimization (with regular site speed checkups)
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New page design & development
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Shopify SEO setup
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Look for and repair broken links within your store
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Upgrade to Shopify OS 2.0
Platinum
Everything in Premium, plus:
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More support hours
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Cheaper cost
| Shopify Maintenance Packages | Standard | Premium | Platinum |
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| Price | $399 | $1,109 | $1,999 |
| Monthly minumum hours (hrs) | 20 | 30 | 60 |
| Minimum term length | 6 months | 6 months | 6 months |
| Hourly rate for additional hours/support | $40 | $40 | $40 |
| What's included | |||
| Shopify third-party apps installation/uninstallation & configuration
Add or remove third-party applications on a Shopify store, as well as configure these apps to meet the specific needs of your business |
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| Shopify theme customization
Customize exisiting Shopify theme as required |
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| Shopify theme updates
Install the latest versions of themes available for your Shopify store |
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| Bug solving
Resolve issues caused by Shopify apps |
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| Content & store template updates
Make changes and revisions to the content displayed on your website as well as the design template used for your online store |
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| Frequent data backups
Create copies of important data at scheduled intervals. These backups serve as a safeguard against data loss due to hardware failure, accidental deletion, or cyber attacks. |
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| Shopify app development/update (New feature development)
Develop new features or/and new apps as your requirements |
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| Shopify performance optimization with regular site speed check-ups
Investigate page loading issues and optimize website performance on both desktop and mobile |
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| New page design & development
Design and develop a new page with content, layout (design) and functions as required |
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| Shopify SEO setup
Configure SEO features with automated SEO tools: SEO scanner, HTML site map, 404 pages, site verification, meta titles, meta description, meta tags, image optimization, image tags, search console integration, SEO analysis |
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| Look for and repair broken links within your store
Scan your store to locate any links that aren't working properly. Then resolve the issues to ensure smooth navigation for visitors. |
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| Examine your store's appearance and functionality across devices
Check how it appears and operates on both desktop computers and mobile devices such as smartphones and tablets |
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| Upgrade to Shopify OS 2.0
Transition your current Shopify platform to Shopify OS 2.0. This upgrade allows you to take advantage of the latest features, potentially leading to better user experiences, increased sales, and greater efficiency in managing your online stores. |
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| Collect & compare data from various analytics tools
Gather information from traffic analytics platforms, heatmaps, and built-in tools provided by Shopify. Once the data is gathered, it is then compared to identify patterns, trends, and insights. |
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| Regular security scan
Check your codebase for any vulnerabilities, malicious scripts, or potential breaches that could compromise the security of your system. |
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| Choose your Shopify maintenance package | |||
Quick response & resolution time
Your problem is our problem. We'll treat your issues as our own. By quickly responding to your inquiries, we want to ensure that we truly take care of your website! Mageplaza classifies the severity levels of your issues to define priorities. This guarantee motivates us to act faster when an issue is raised.
| Incident Severity Level | Description | Response Time | Issues Identification (Weekdays 8 am - 5:30 pm) | Issue Resolution Time (Weekdays 8 am - 5:30 pm) |
|---|---|---|---|---|
| Priority 1 | Site is unavailable or down / unable to checkout | 1 hour (24/7) | Within 2 hours | Within 4 hours after issues are identified |
| Priority 2 | An issue that is affecting 10% of customers or more | 2 hours (Weekdays 8 am - 5:30 pm) | Within 8 hours | Within 8 hours |
| Priority 3 | Any other issues or adjustment requests that are not affecting transactions | 4 hours (Weekdays 8 am - 5:30 pm) | Within 24 hours | Within 48 hours or as agreed |
Note: Emergency contacts are available 24/7
Our Shopify maintenance process
Why is Mageplaza your trusted choice?
Mageplaza and Avada Commerce operate within the same ecosystem, both under the umbrella of the Avada Group. We've developed 10 Shopify apps (and counting!). With 15,000+ user reviews, we believe our Shopify services can satisfy all your requirements.
What clients say about us...
James W
“We’re running a Shopify store for custom jewelry. Mageplaza helped us overcome several hurdles, including slow loading times. Their technical expertise has been instrumental in the success of our business.”
Lauren E
“Mageplaza team resolved compatibility issues swiftly. They also provided valuable insights on optimizing our store for mobile devices. Highly recommend!”
Rachael N
“We faced a major setback when we experienced a security breach, resulting in a loss of customer trust and revenue. Mageplaza came to our rescue with their comprehensive security audit and maintenance services. They identified vulnerabilities in our store's code and promptly patched them to prevent future breaches. Thanks a lot!”
Mark. K
“From optimizing our product pages for SEO to implementing a custom checkout process, their team went above and beyond to ensure the best quality. We’ve just signed another contract to work together. Great!”
Explore other services
Shopify speed and optimization
Enhance your store’s performance with our speed optimization service. We improve load times, optimize code, and streamline processes, creating a faster, more efficient shopping experience.
Shopify integration
Seamlessly integrate essential tools and apps into your Shopify store. From payment gateways to marketing solutions, we ensure smooth connections for enhanced functionality and growth.
Frequently asked questions (FAQs)
Maintaining a Shopify store can be complex, and there are many technical issues that can arise. Shopify maintenance services help businesses ensure that their store is up-to-date, secure, and performing at its best.
These services can also provide businesses with access to technical expertise and 24/7 support, which can be especially important for businesses that rely on their Shopify store for revenue.
The cost of Shopify maintenance services can vary depending on the level of support required and the provider offering the services.
Some providers offer flexible pricing plans that allow businesses to choose the level of support they need and only pay for what they use. It's important to compare pricing and services offered by different providers to find the best fit for your business needs and budget.
While it's possible to maintain a Shopify store yourself, it can be time-consuming and complex, especially if you don't have technical expertise. Shopify maintenance services offer businesses access to technical expertise and 24/7 support, which can save time and ensure that your Shopify store is running at its best.
Additionally, Mageplaza offers custom development services and other value-added services that can help businesses optimize their Shopify stores for better performance and revenue.
A Shopify maintenance provider can help with a wide range of technical issues related to your Shopify store. This can include security patches, performance optimization, server management, custom development, theme customization, payment gateway integrations, third-party app integrations, and more. A provider can also offer 24/7 support to help troubleshoot issues as they arise and ensure that your Shopify store is always up and running.