Which rule will be applied on a product which belongs to more than 1 category?

If a product belongs to more than 1 category, the size chart which is displayed for this product will depend on the path leading to it. For example, if product A belongs to Women category and Jackets category also. The size chart for product A will be applied according to rules set for Women if the path which leads to product is Home > Women > product A; and will be the other if the path is Home > Jackets > product A. Also, rules which have higher priority will be displayed. Refer user guide for detailed instruction

Popup Size Chart is not displayed on the frontend.

Please re-check attribute code and make sure that it’s a swatch or dropdown attribute

What kind of content can I use for the size guide?

Any! With the support of HTML/CSS, you’re able to add text, tables, pictures, videos, links, etc, to the size chart

Magento 2 FAQ extension - Frequently asked Questions for M2

Most-Trusted Pick

Work perfectly together
Cost-effective
60-day money back guarantee
FREE installation for all

$119 (~~$149~~)

FAQ & Product Questions $119 (~~$149~~)

Customer Attributes

$149

Store Switcher

$149

-0%

Featured FAQ

View Mageplaza FAQ on atual Magento 2 stores

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Magento 2 FAQ extension on Jarvis Walker Brands stores

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Read actual case studies

Problems

Customers often raise the same questions when shopping on your store. Your customer service team keep answering the same questions which causes unnecessary increased workload. Yet, it’s still inconvenient for customers to reach your team to ask common - simple questions.

You may consider display FAQs on every page, so your customers can look for product questions easily. However, featuring the same frequently asked questions on all pages can cause duplicate content which is unhealthy for SEO.

Solutions

Avoid answering repeated questions from customers
Increase SEO by updating new content generated by customers
Boost your store's user experience

Mageplaza FAQ PWA-ready

Optimize mobile shopping experience of the faq features with the ready solution of PWA compatibility. Guaranteed to work smoothly on all screen types

Compatible with SimiCart PWA

Ready-to-use solution for PWA Studio storefront

Play demo

Excellent mobile-friendly interface

Works perfectly with Magento Venia storefront

Learn More

Optimized FAQ homepage

The FAQ homepage is optimized to boost user experience by creating as much convenience as possible. On the Knowledge Base page, an instant search box is displayed right on the top, allowing users to type in some characters to look up the questions.

Questions are classified into specific categories. How many questions showing up in a section is defined by admins. Customers can click on the section title to read all questions, or click on the question to view the answer.

SEO-friendly FAQ sections

Admins can change URLs for each question page, question category page or FAQ homepage to make it more friendly to search engines. This is also more friendly for customers as the URLs can be more human-readable.

Besides, admins can set and edit meta title and meta description for each question or for the FAQ page. Hence, this helps improve search engine optimization.

FAQs Categories

Frequently asked questions are featured neatly in different categories which are shown under the question search box. By each category title, the number of existing questions is displayed.

Admins can also choose an icon and position for the category on the backend, and pick which questions are allowed to show up in each category.

Answers can be also displayed or hidden, and allow or disallow customers to click on Read more to navigate to the Question details page.

FAQ Instant Search

An instant search box is featured nicely on the top of the FAQ homepage. Customers can look up questions by typing in one or some characters depending on admin's configuration.

The color of the instant search title can be set on the backend.

Customize FAQ pages design

Admins can decide how the FAQ pages look by configuration. The theme color can be set on the backend while some features are able to be displayed such as: name or email.

Admins can allow displaying only some first words or each answer instead of showing the full one. Answers can also be collapsible or shown as default.

More Features
Check out more details of FAQ

Questions Rating

The questions voting feature in FAQ extension allows viewers to assess the usefulness of each question. Ratings can be restricted to certain customer groups only.

Social Sharing

Allows customers who view the questions share them on social channels. Support Facebook, Twitter, Google + and over 194 other services.

Restrict FAQs

Admins can restrict to display FAQs to certain customer groups only, allow or disallow guests to leave questions.

FAQ Reports

Admins can view FAQs' statistics easily on the backend. A brief report including figures on Views, Action, Positive and Negative.

GDPR Compliance

Shows the Term and Conditions box before submitting a question. Mageplaza FAQ extension is also compatible with GDPR module for Magento 2

reCAPTCHA in Question Form

Fully compatible with Google reCAPTCHA extension to help add invisible reCAPTCHA to the Ask the question form.

Pricing
Choose your suitable edition

Community

Crafted for a great webstore start $ 149 first year

1-year extension updates
1-year support
60-day money-back guarantee
Read our policies

Supports for Magento 2 Community Edition

Enterprise

Great for an enterprise solution $ 349 first year

1-year extension updates
1-year support
60-day money-back guarantee
Read our policies

Supports for Magento 2 Enterprise Edition
Highest priority support

Full features list

No, the name will be displayed.

Your customer can visit any question details page, and leave a question on the Ask a question form.

This is because you do not allow customers to submit a question.

Please make sure you enable the email notification on the backend.

This may be because you haven't assigned the question to any category.

Reviews (15)

26 July 2022

Very good extension

This extension is perfect for FAQ. Support help me for fixed light problem. Now all is perfect. Thank you Mageplaza

Nicolas -Verified Purchase

04 May 2022

Great

Great FAQ page, easy to customize and less time answering common questions.

Hayden -Verified Purchase

29 April 2022

Good solution

It's good as we can use it to answer frequently asked questions about the products. The idea of having a separate page for it and divide questions into categories are amazing.

Harley -Verified Purchase

19 April 2022

BIG THANKS

I saved a lot of work and money thanks to this extension. Great optimization for better work efficiency.

Scott -Verified Purchase

19 April 2022

REALLY HELPFUL

I cut down a lot of work thanks to this extension. Well-done, Mageplaza!

Vista -Verified Purchase

25 June 2021

Excellent Plugin

It's excellent plugin & easy install

Andrew -Verified Purchase

23 February 2021

Valuable extension good support

A nice addition to our webshop. You will also be found better for Google SEO. There are still some minor points that need to be worked on. It is not responsive for mobile browsers. I am going to send this feedback to the developers, and I am sure that they will optimize these minor issues. Communication runs perfectly and fast with the developers in a professional manner.

Peet -Verified Purchase

13 January 2021

Nice plugin

Fast response, resolved the issue, good communication!

bobo -Verified Purchase

30 March 2020

Not so good on mobile

Very easy to use FAQ plugin, but it doesn't look good on mobile. The overall layout is not good when I check the FAQ section on my phone.

Arvin -Verified Purchase

30 December 2019

Very fast support

Bang has been very helpful resolved my issue in a professional manner. Thanks again.

Moussa Camara -Verified Purchase

30 December 2019

Thank you Mageplaza

Fast response, resolved the issue, good communication.

Bojan Bozinoski -Verified Purchase

16 August 2019

Very good!

Perfect app..simple to use

Christophe -Verified Purchase

27 July 2019

Super Like Module

FAQ is a really very nice helpful module my customer also liked this module, they can directly ask a question on the product page, even nice-looking FAQ page we create, thank you very much for this.

Indus Valley -Verified Purchase

12 June 2019

One of the FAQ extensions and awesome support

After some research found Mageplaza FAQ extension has more features than others in the market and very reasonable price. I needed some customization and they have done the customization for me for FREE and just in ONE day. Really great team and support.

Mustafa -Verified Purchase

08 January 2019

Great Module

You can change the setting easily. This is an excellent extension for me surely. So I suggest you should use this extension. Also, their support team had resolved my issue fast. Thank you so much once again.

Erc07 -Verified Purchase

Leave a Review

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Use case 1: Provide an instant search box on the FAQ page

Business goals:

Let visitors search for questions and answers existing in the knowledge base.

Default Magento technical limitations:

You simply can't add a smart search box into a default Magento store page.

Solutions:

Include an instant search box that automatically displays questions related to the visitor's keywords.

Use case 2: Divide FAQs into categories

Business goals:

Make the information of FAQs more readable by showing them in relevant groups.

Default Magento technical limitations:

There's no way to display questions as categories on a default Magento store.

Solutions:

Let you arrange questions neatly into categories below the search box. Some default categories are Support Service, License, Refund, My Account, etc.
You can configure the title, icon, and position of each category from the backend.

Use case 3: Make the FAQ page SEO friendly

Business goals:

Create an SEO-optimized product question page to have better rankings on search engines.

Default Magento technical limitations:

A default Magento backend lacks the ability to fully optimize the SEO of the FAQ page.

Solutions:

Allow admission to change URLs for each question page, category and the FAQ page to be more friendly to search engines.
You can also edit the meta title and meta description of each question.

Use case 4: Allow customers to rate questions on the page

Business goals:

Let consumers assess the helpfulness of questions and answers on the product question page.

Default Magento technical limitations:

Customers simply can't have a rating feature on the default FAQ page.

Solutions:

Let visitors leave a star rating on the helpfulness of each question.
Let admins restrict the rating feature to specific customers.

Use case 5: Allow visitors to share questions on social channels

Business goals:

Allows the product questions to be shared on social media.

Default Magento technical limitations:

You can't add the share feature to questions on the default FAQ page.

Solutions:

All questions on the web page can be shared on social channels such as Twitter, Facebook, Google, and more. This is also great to assist SEO.

Use case 6: Restrict the FAQs to certain customer groups

Business goals:

Set the visibility of questions to specific viewers.

Default Magento technical limitations:

It's impossible to change the visibility of the FAQ page with visitors.

Solutions:

Admin can configure certain viewers to be able to view product questions.
You can also allow specific users to submit questions or not.

All of the feature updates plan and status will be updated as soon as possible in our public Trello.

View Mageplaza Extension Roadmap 2023 ->

Don't see the features you are looking for?

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Customization Requirements *

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v4.3.1 (Magento v2.4.x)

30 August 2022
- Compatible with Magento v2.4.4
- Fixed minor bugs

v2.3.0 (Magento v2.3.x)

16 March 2022
- Add FAQs Schema Markup

v4.3.0 (Magento v2.4.x)

16 March 2022
- Add FAQs Schema Markup

v2.2.3 (Magento v2.3.x)

28 December 2021
- Fixed minor bugs

v4.2.2 (Magento v2.4.x)

28 December 2021
- Compatible with Magento v2.4.3
- Fixed minor bugs

v2.2.2 (Magento v2.3.x)

10 August 2021
- Compatible with Magento v2.3.7
- Fixed minor bugs

v4.2.1 (Magento v2.4.x)

10 August 2021
- Fixed minor bugs

v2.2.1 (Magento v2.3.x)

03 June 2021
- Fixed minor bugs

v4.2.0 (Magento v2.4.x)

03 June 2021
- Added field Viewed for Categories
- Added Icon Type for Articles and Categories
- Added Related FAQ Assign
- Added Tags for Articles
- Added message field for Helpfulness
- Fix error content security by AddThis
- Fixed minor bugs

v2.2.0 (Magento v2.3.x)

04 May 2021
- Get configuration information via RestAPI
- Added field Viewed for Categories
- Added Icon Type for Articles and Categories
- Added Related FAQ Assign
- Added Tags for Articles
- Added message field for Helpfulness
- Fix error content security by AddThis

v4.1.0 (Magento v2.4.x)

01 April 2021
- Get configuration information via RestAPI
- Compatible with Magento v2.4.2

v4.0.0 (Magento v2.4.x)

14 October 2020
- Supported Magento v2.4.0

v2.1.1 (Magento v2.3.x)

26 June 2020
- Compatible with Magento v2.3.5
- Fixed minor bugs

v2.1.0 (Magento v2.3.x)

04 March 2020
- Supported RestAPI & GraphQL
- Fixed some design errors
- Improved code style & performance
- Compatible with Magento 2.3.3

v2.0.1 (Magento v2.3.x)

30 August 2019
- Compatible with Magento 2.3
- Fixed minor bugs

v2.0.0 (Magento v2.3.x)

22 August 2018
- Rebuild Mageplaza_Faq module
- An initial release of FAQ v2.0
v1.1.0 - Released on Sep 26, 2016

Update Core Module

v1.0.0 - Released on Aug 15, 2016

Release first version

General configuration

Enable/disable module
Choose a theme color for FAQ pages
Allow showing FAQ voting
Allow restricting votes for certain customer groups
Restrict customer groups who can add questions
Restrict the maximum characters allowed for each question
Require admin approval for questions to be published
Allow showing questioners' names
Allow showing questioners' email addresses
Allow questioners to receive email notification when a question is answered
Ability to show full sets of questions and answers on the category page, or click on Read more to navigate to the question details page
Ability to display message filed for Helpfulness
Ability to add related FAQs
Restrict the maximum number of characters of an answer on the question category page
Select page layout for the question detail page
Be protected with reCAPTCHA
Compatible with other Magento 2 extensions: Product Questions, Two Factor Authentication, Google Analytics, SEO All in One.

Product details page config

Ability to show FAQ on Product tabs
Ability to set the tab title
Restrict the number of questions shown per page
Be able to display collapsible questions
Ability to show questioners' names
Ability to show the date of each question and answer

Manage Categories

Set names for categories
Change URL for the question category
Select an icon and position the question category
Configure SEO for the question category page
Choose icon types for the question category

FAQ Home page config

Enable/disable FAQ homepage
Set the URL path for FAQ homepage
Ability to display the FAQ link on the Toplink, Footerlink or Category bar
Ability to set the page title
Ability to set the page layout
Enable/disable the instant search box on FAQ homepage
Choose the layout for question categories
Choose how to display questions and answers, be able to display collapsible answers
Restrict the number of re-displayed questions in each category
Specify the meta title, meta description, meta keyword
Allow/disallow robots to index or/and follow.