Support Service
Yes, Mageplaza offers free support in 1-year and lifetime update for all extensions developed by Mageplaza.
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For technical issues
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In this question we will assume that you’re referring technical question only. By submitting a ticket to Mageplaza’s Helpdesk, you will be backed up regarding:
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Back with Mageplaza’s Helpdesk, under the “New support ticket” is “Check ticket status. Enter the number of your ticket to update your ticket’s status.
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Of course we do. There will be no discrimination between paid and free extension users.
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We will charge $40/hour for Magento 2 extensions. Submitting a ticket in Mageplaza Helpdesk or hit us up at support@mageplaza to request a customization within Mageplaza’s products.
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We’ll inform with you officially when we do accept and acknowledge your ticket. Due to the inconvenience in our timezone, the discussion can be exchanged through email. And our technical team will always try to handle the response within 24hrs.
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Mageplaza Helpdesk technical team base in Viet Nam, which is in GMT+7 time zone. The particular business time is from 8:00 to 17:30, Monday to Friday.
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